If you placed your order through a Funeral Home, please contact your Funeral Professional for details about your order, including status. Our customer service team does not have access to DNA Banking orders originating from a Funeral Home for privacy reasons.
If you placed your order directly through SecuriGene, you may contact us directly for a status check, provided you have the requisite credentials associated with your account.
Typical turnaround times for DNA Capsule-only orders are approximately 14 business days; however if additional testing is selected, turnaround time will be longer.