Our regular business hours are Monday-Friday, from 9am to 5pm (PST).
If you have questions about your shipping status, please reach out to:
- USPS: 1-800-275-8777 | Customer Support Site
- UPS: 1-888-742-5877 | Customer Support Site
When contacting the Customer Care team about your order, please provide the following:
- Order Number (if available)
- First & Last Name of Purchaser
- Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
- First & Last Name of the person taking the Test
- Date of Birth
We are closed for the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Family Day
- President's Day
- Good Friday
- Memorial Day
- Victoria Day
- Juneteenth
- Canada Day
- Independence Day
- B.C. Day
- Labor Day
- National Day for Truth & Reconciliation
- Columbus Day
- Veterans Day
- Remembrance Day
- Thanksgiving Day (both Canadian & US)
- Christmas Day