Terms & Conditions
- My swabs fell on the floor or touched another object, can I still use them?
- Consumer Terms & Conditions
- Paternity and Kinship Tests
- DNA Capsule
- Health & Ancestry Tests
- Autosomal DNA Profile (Forensics)
Orders and Shipping
- I shipped my package, why don’t I see any updates when tracking the package?
- How to change your test from Paternity to Sibling, Grandmother, Grandfather, Aunt or Uncle Test
- What if I did not Activate my kit before shipping my samples to the laboratory?
- How long does it take for USPS to deliver my swabs to your lab?
- I did not send my swabs back in the original cardboard kit box. What do I do?
- How to Order Replacement Swabs
Account Login
- I got locked out of my account, what do I do?
- What if I did not Activate my kit before shipping my samples to the laboratory?
- I Activated my kit after my samples arrived at the laboratory. Why does my account show my samples as "Not Yet Received"?
- Can I create a second account for a single activation code?
- Are results provided to both parties?
- What if I made a typo in my email address when I activated my kit?