General FAQs

Terms & Conditions

• Consumer Terms & Conditions
• Paternity and Kinship Tests
• DNA Capsule
• Health & Ancestry Tests
• Autosomal DNA Profile (Forensics)
• Cancellation and Refund Policy

Orders and Shipping

• What methods of payment do you accept?
• Can you ship a collection kit to an international address, outside of the United States or Canada?
• Can I ship to a PO Box?
• I entered the wrong shipping address, what should I do?
• Can I switch my test type? (Relationship Tests Only)

Account Login

• How do I reset my password?
• How do I access my online account?

Privacy Policy

• SecuriGene's Privacy Policy

Contact Us

• How do I contact SecuriGene?
• What are your hours of operation?
• When will my results be ready?
• Is SecuriGene open on weekends or holidays?