Orders and Shipping
- I shipped my package, why don’t I see any updates when tracking the package?
- How to change your test from Paternity to Sibling, Grandmother, Grandfather, Aunt or Uncle Test
- What if I did not Activate my kit before shipping my samples to the laboratory?
- How long does it take for USPS to deliver my swabs to your lab?
- I did not send my swabs back in the original cardboard kit box. What do I do?
- How to Order Replacement Swabs
- I dropped off my swabs in a USPS dropbox, but don't see any tracking updates. Why?
- Can I drop my package into a USPS drop box?
- What methods of payment do you accept?
- Can you ship a collection kit to an international address, outside of the United States or Canada?
- Can I ship to a PO Box?
- I entered the wrong shipping address, what should I do?