Refund requests received within fourteen (14) days of purchase will be processed to the original method of payment in accordance with the policies set out below.
All refund requests must be accompanied by a completed copy of the Cancellation/Refund Request Form. No refund/cancellations will be issued for refund/cancellation requests that are received (i) more than 14 days after the initial order date, (ii) after the test has been activated, (iii) after one or more samples have been received at the laboratory; or (iv) after testing has begun.
If you need to change the relationship type tested, contact our Client Support Team instead of cancelling your test.
Private and Home Legal Test Kits (without professional collection and witnessing services)
If the order is cancelled before the test kit has been shipped, the total amount will be refunded less an administration fee of $35. Once the test kit has been shipped, a 50% refund (less any shipping fees) will be issued provided that you return the unopened test kit to the laboratory. The unused test kit and Cancellation/Refund Request Form must be returned at your own shipping expense. If you return the unused test kit using the prepaid mailer inside the kit, the return shipping cost will be deducted from your total refund amount.