If you check the status of your USPS Package and it shows "Delivered to Agent for Final Delivery" - this simply means USPS has delivered your package to a USPS Depot and is awaiting final delivery to our sorting facility.
We recommend you wait 1 business day to see if your sample gets delivered and logged in accordingly.
Please note you may experience a delay between final delivery & when your sample is logged in. Our laboratory receives many samples in one day. First, they are delivered to the sorting facility, where they are sorted and sent to the appropriate department. Then, the sample must be physically opened and logged into the system. This can take time, upwards of 1 business day. Please be aware that our receiving department is CLOSED on weekends and holidays.
If you encounter this situation, do not panic. We recommend you wait 1 business day to receive your "sample received" notification, as this delay is normal due to the high volume of samples that we receive on a daily basis.
When calculating the estimated processing time for your test order, please note that weekends and holidays are not considered business days. Please note that while we have a partnership with USPS (United States Postal Service), we cannot guarantee delivery times nor be responsible for any shipping exceptions that occur within their network.