FAQ for Walgreens Customers

Activation & Account Login

• Why do I need to Activate My Kit?
• How do I reset my password?
• How do I access my online account?

Questions about your Results

• How can I view my results?
• How do I read my results?
• How long does it take to get results?

Help with Sample Collection

• Can I submit a sample using my own swabs or items?
• Why is it important to let the swabs dry COMPLETELY before sealing the specimen envelope?

Shipping

• USPS is showing my package is "Delivered to Agent for Final Delivery". What does this mean?
• USPS says my package is delivered, why isn't is showing as received in my account?
• How can I track my USPS return package?