Activation & Account Login
- I got locked out of my account, what do I do?
- What if I did not Activate my kit before shipping my samples to the laboratory?
- I Activated my kit after my samples arrived at the laboratory. Why does my account show my samples as "Not Yet Received"?
- Can I create a second account for a single activation code?
- Are results provided to both parties?
- What if I made a typo in my email address when I activated my kit?
Questions about your Results
- Will my DNA test results include the full name of each individual tested?
- What if I did not Activate my kit before shipping my samples to the laboratory?
- Are results provided to both parties?
- Can I gain access to my results with the activation code alone?
- Can things like illness, medications, smoking, or daily activities change the outcome of my DNA test?
- Will results be sent by email?
Help with Sample Collection
- What if I did not Activate my kit before shipping my samples to the laboratory?
- My pet licked my swabs, can I still use them?
- Can things like illness, medications, smoking, or daily activities change the outcome of my DNA test?
- What if I ate within 1 hour or breast fed my baby within 3 hours of sample collection?
- I did not send my swabs back in the original cardboard kit box. What do I do?
- How to Order Replacement Swabs
Shipping
- I shipped my package, why don’t I see any updates when tracking the package?
- What if I did not Activate my kit before shipping my samples to the laboratory?
- How long does it take for USPS to deliver my swabs to your lab?
- I did not send my swabs back in the original cardboard kit box. What do I do?
- How to Order Replacement Swabs
- I dropped off my swabs in a USPS dropbox, but don't see any tracking updates. Why?