Activation & Account Login
- I got locked out of my account, what do I do?
- What if I did not Activate my kit before shipping my samples to the laboratory?
- I Activated my kit after my samples arrived at the laboratory. Why does my account show my samples as "Not Yet Received"?
- Can I create a second account for a single activation code?
- Are results provided to both parties?
- What if I made a typo in my email address when I activated my kit?
- Can I gain access to my results with the activation code alone?
- Will results be sent by email?
- How to change your test from Paternity to Sibling, Grandmother, Grandfather, Aunt or Uncle Test
- Why do I need to Activate My Kit?
- How do I reset my password?
- How do I access my online account?